Knowledgebase Please login or register

Portal Home > Knowledgebase > Other Questions


Can I have other programs on my website?
Absolutely! Your hosting plan includes FULL cPanel access. Your cPanel has built in installers...
Can I transfer to you from another host?
Sure. We would be honored to have you as a client. Most of your products should transfer...
Can I view a demo of your software?
Absolutely! We have a general access demo area that you can visit. To gain access simply visit...
Do you charge for system updates?
No we don't. All updates to our system are released for FREE and you can actually install them...
Do you offer setup instructions?
All hosting plans include access to an area that contains videos showing how to set everything...
Do you offer temporary domain names?
We sure do...and at NO charge. Temporary domains can be useful in building your new site while...
Do you provide a file manager?
Our cart admin area includes a full file manager for uploading pictures, PDFs, text files, and...
Do your services require a contract?
No way! We are all about freedom. You pay month to month. If you ever need to cancel, just say...
How do I add my site to search engine listings?
To add your site to search engine listings simply go to a search engine and search for free...
How do I cancel my services?
To cancel your plan you simply need to log in to the billing system. Click on your packages and...
How do I get added to your suggested designers list?
To be added to our web templates page simply email us your domain name, your 468x60 banner, and a...
How does the Free Migration work?
Our free migration service is simple. You contact us at support@supportHQ.net and let us know you...
I have my site with another host. How can I switch?
If you are interested in switching from another host please email us at...
I just purchased a template. What now?
After buying a template just email us the .zip file and we will GLADLY install your template for...
My questions is not answered here. What should I do?
If you have questions about how to manage your store please refer to the instructional videos in...
What graphics will I need?
Our system only accepts graphics in .gif format unless you choose to utilize a custom template....
What is a "Paper Charge" and why would I receive it?
SupportHQ is a completely electronic business. This means that we send ALL invoices, receipts,...
What is a cPanel? What is it used for?
Your cPanel is the software on which many functions of your site rely. The cPanel tells the...
What package is right for me?
Just ask us if you are unsure. And keep in mind is that you can upgrade or downgrade your plan as...
What site placement codes (aka tags) does your system support?
Our system supports a growing number of tags which add great features to your site. You may...
What template designers do you support?
We support almost all template designers. To view template designers we recommend click the...
When will I be charged for my services?
If you signed up to be charged automatically, your payment will come out of your account on the...
Where can I buy a domain name?
We will gladly register a domain of your choice in your name and configure it to point to our...
Where can I view my webstats?
Simply log in to your cPanel, scroll down and find the Logs title, and choose what program you...
Where do I start with the sign up process?
We have three starting paths: ~I am buying a domain from SupportHQ.We can gladly register a...
Will you host adult or other questionable content?
Under no circumstances can we host ANY material that is not family friendly. If you wouldn't show...
Will you host international customers?
This depends. We have customers from all over the US and a few customers that are international....

Language: